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frequently asked questions
can i access all content right away or do you use a drip system?
Once you complete your order you have instant access to the full database. All text blocks, images and Pro videos will be unlocked right away. No delays.
is the payment prepaid or a subscription?
For your convenience, you only have to order your Pro Licence once. When you order, you activate a subscription so you don't have to worry about renewing in time. It's done for you so you can focus on what's important: Karate 🙂
how can i cancel my pro licence?
You can cancel easily through our online customer hub. It's designed so you have full control over your subscription.
is there a notice period?
Your subscription automatically renews every billing period. As long as you cancel before being rebilled, you won't be rebilled. Even if it's one day before - there is no notice period.
where can i reach out if i experience issues with my pro licence?
You can reach the team (my wife and myself) through our support system. Simply submit a ticket, add screenshots if necessary and will be back to you asap.
If you're lucky were online and you can ask your question in our Live Chat.
do i have to pay sales tax?
That depends. A Pro Licence from The Digi Dojo is considered an electronic service in your own country. This means that VAT% from your country applies, unless you live outside the EU.
For example: Netherlands: 21%, Sweden 25%, Norway 0% and if you're from the USA you're also lucky: 0%. When you place your order, specific VAT is automatically calculated and applied.
where can i find my invoice?
Your invoice is mailed to you right away when you complete your order. You can always find past and future invoices in your online customer hub.